Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. 

Returns Policy

We offer a 14-day return policy. You have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as received, unworn or unused, with tags, in its original packaging, and include all original components.

Personalized or customized products cannot be returned unless there is a legitimate quality issue.

To start a return, please contact us at service@bak.com. Please include your order details and the reason for your return request. If you believe the product is defective, please provide photos or videos to help us process your request faster.

If your return is approved, we will provide instructions on where and how to send your package. Please contact our customer service before returning your item to confirm the correct return address.

Return Notes

  • Custom-made or personalized items are not eligible for a 14-day return.
  • Return shipping costs are the responsibility of the customer.
  • Customers must email service@bak.com with valid return tracking information within 2 weeks after sending the return package.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds

If you feel the product that you’ve purchased does not show the requirements that you initially had in mind, then you do have the option to request a refund.

Here are the circumstances in which refunds will be granted:

  • If the product you’ve purchased is completely non-functional.

Please Note:

  • Refund will go back to your account in 3-7 business days.If more than 10 business days have passed since we’ve approved your return, please contact us at service@bak.com.
  • You will be responsible for paying for your own shipping costs for returning item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

You cannot ask for a refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address, not being at home for delivery, not picking up the packages as requested)
  • Your order did not arrive due to exceptional circumstances outside the control of Our Store (i.e. not cleared by your country customs, delayed by a natural disaster, showed "delivered" in the tracking system, shipped in your mailbox but was lost)


Late or missing refunds

If you have not received your refund:

  1. Check your bank account again.
  2. Contact your credit card company, as refunds may take 3–7 business days to appear.
  3. Contact your bank, as additional processing time may apply.

If you have completed these steps and still have not received your refund, please contact us at: service@bak.com.